Refund policy

Returns, support and order cancellations

Made-to-order products

Every CrazyDrunkToys product is created specifically after purchase. This allows us to avoid waste and give each individual order the utmost care.

Before confirming your order, please carefully check the item, variant, size and shipping address. If you need assistance, contact us immediately: we will be happy to review what we can do.

Once production has started, the order can no longer be changed or cancelled.

Need to change or cancel an order?

Contact us as soon as possible through our Contact page, quoting your order number. We will always do our best to help before production begins.

After production has started, it is no longer possible to change, cancel or stop the order.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective, has a printing error or differs from what you ordered, please contact us within 30 days of delivery.

To help us resolve the issue quickly, send us your order number, a brief description of the problem, clear photographs of the product, and photographs of both the outer and inner packaging.

Following our review, we will arrange a replacement, a reprint or a refund where necessary.

Delivery issues

If your shipment is lost or shows irregularities, contact us within 30 days of the estimated delivery date. We will promptly investigate and find the most appropriate solution.

In the event of an incorrect or incomplete address, failure to collect a parcel or refusal of delivery, additional shipping or production costs may be required.

Right of withdrawal

CrazyDrunkToys products are made individually only after an order has been confirmed. We do not hold stock of ready-made items or returns intended for subsequent resale.

For this reason, we ask you to choose each item carefully before completing your purchase. Your rights under applicable law remain guaranteed.

For any request, please contact us and quote your order number.